Description : Service Design Consultant. Company : UNICEF. Location : Distans in Sverige

Job no: 566429
Contract type: Consultant
Duty Station: Stockholm
Level: Consultancy
Location: Sweden
Categories: Innovation

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfil their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, innovate.

UNICEF has a 70-year history of innovating for children. We believe that new approaches, partnerships and technologies that support realizing children’s rights are critical to improving their lives.

The Office of Innovation is a creative, interactive, and agile team in UNICEF. We sit at a unique intersection, where an organization that works on huge global issues meets the startup thinking, the technology, and the partners that turn this energy into scalable solutions.

UNICEF's Office of Innovation creates opportunities for the world's children by focusing on how new markets can meet their vital needs. We do this by:

Connecting youth communities (or more broadly

• - anyone disconnected or under-served) to decision-makers, and to each other, to deliver informed, relevant and sustained programmes that build better, stronger futures for children.
Provoking change for children through an entrepreneurial approach - in a traditionally risk-averse field
• - to harness rapidly moving innovations and apply them to serve the needs of all children.
• Creating new models of partnership that leverage core business values across the public, private and academic sectors in order to deliver fast, lasting results for children.

How can you make a difference?

We seek a self-motivated senior service designer who can 1) conduct qualitative and quantitative research and has excellent analysis skills to come up with emergent insights to drive the design process 2) work with a diverse interdisciplinary team and facilitate multi-stakeholder sessions to co-create and build alignment 3) create new service / initiative offerings and test them with the target audience, thereby driving an iterative process 4) has a very good understanding of Systems Thinking to solve complex problems and 5) maintain strong design sensibilities even under tight time constraints.

Your main responsibilities will be:

• Work closely with the innovation portfolio managers to help them re-design a service offering, core to the functioning of OOI.
• Work closely with the innovation portfolio manager, programmatic specialists and researchers and multi-sectoral stakeholders to build alignment and co-create initiatives.
• Working with the various team leads in OOI to come up with new service models for the current service offerings.
• Provide facilitation support to the design team at OOI, with a focus on enhancing the connection to our Country and Regional Offices (CO/RO), infusing a meaningful engagement aspect, considering their significant role as the beneficiaries of the projects that will be undertaken in this consultancy.

Please find the full ToR attached with related information Service Designer - TOR -.pdf

To qualify as an advocate for every child you will have…

• A graduate or post graduate degree in service design, systems thinking, communication design, or other relevant fields. A first University Degree in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree.
• A minimum of 5-8 years of work experience in the relevant design disciplines described above. Out of the total experience, a minimum of 3 years of experience working as a service designer and/or systems thinking expert.
• Great facilitation skills and experience of conducting multi-stakeholder workshops is a must have.
• An expertise in service and systems design tools and methodologies is a big asset.
• Candidates that have worked with Health, Nutrition or Mental health related service design and/or systems thinking projects are preferred.
• Work experience with a design studio or working closely with an Inter-Governmental organization (IGO) or an NGO is an asset.
• Good working knowledge of Adobe CC software (InDesign, Illustrator, Photoshop, Acrobat).
• Experience with designing and / or facilitating Human Centered Design workshops is an asset.
• Experience working with Microsoft Suite tools like Office and Powerpoint.
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

Travel

• The consultant is expected to travel to the duty station (Stockholm) from their home country.
• The consultant is responsible for arranging his/her own travel, including visa and travel insurance.

Payment details and further considerations

Payment of professional fees will be based on the submission of agreed deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.

How to apply:

• Interest applicant is required to submit a financial proposal with all-inclusive fee. Please see the financial proposal template.
• Financial proposal must include travel costs (economy class) and daily subsistence allowance, if travel is required as per TOR and any other estimated costs: visa, travel/health insurance.
• Applications without a financial proposal will not be considered.

Please find attached the financial proposal template Consultancy Financial Offer template.docx

For every Child, you demonstrate…

UNICEF’s core values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS).

To view our competency framework, please visit here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

Advertised: 06 Oct 2023 W. Europe Daylight Time
Deadline: 26 Oct 2023 W. Europe Daylight Time